Reliable and effective customer support is perhaps the most important service we provide.

As an integral component of our solutions, clients are provided with a selection of training and support packages, in line with and complimentary to, the complexity of their installation.

To many customers, the luxury of an in-house system administrator is an excessive expense. For these customers we provide on-site and remote administrative services on a scheduled and on-call basis. Existing customers also have access to further support facilities such as email, Internet and fax-on-demand.

Remote access techniques allow Ingenium to perform an increasing number of post installation system administration and reconfiguration services remotely. This allows us secure remote access to a client's system and, with the appropriate systems in place, the ability to repair or update software configurations with the minimum of downtime and inconvenience.

If you would like to know more or would like to discuss your information technology requirements, please contact us.